Open Therapy, LLC Privacy Policy

Effective Date: February 1, 2025

1. Introduction

Open Therapy ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our services, including our website (www.opentherapy.com) and any related online or offline interactions (collectively, the "Services"). We are committed to complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).  

2. Information We Collect

We may collect the following types of information:

  • Personal Information: This may include your name, contact information (email address, phone number, mailing address), date of birth, gender, insurance information, and emergency contact information.  

  • Health Information: This includes information related to your mental health, treatment history, symptoms, diagnoses, therapy notes, and other information you provide during counseling sessions. This is considered Protected Health Information (PHI) under HIPAA.

  • Technical Information: When you use our website, we may automatically collect certain information, such as your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We may also use cookies, web beacons, and other tracking technologies to collect this information.  

  • Payment Information: If you make payments for our services, we may collect payment information, such as your credit card details or bank account information. We use secure third-party payment processors to handle these transactions, and we do not store your complete payment information on our servers.  

  • Communication Information: We may collect information about your communications with us, such as emails, phone calls, and messages you send through our website or other platforms.

3. How We Use Your Information

We may use your information for the following purposes:

  • Providing Services: To provide you with mental health counseling services, schedule appointments, communicate with you, and manage your treatment.

  • Billing and Payment: To process payments for our services and manage your account.

  • Communication: To contact you regarding appointments, important updates, or other relevant information related to your treatment.

  • Improving Services: To analyze how our services are used and to improve their quality and effectiveness.

  • Legal Compliance: To comply with applicable laws and regulations, including HIPAA.

4. How We Share Your Information

We may disclose your information to the following parties:

  • Healthcare Providers: We may share your information with other healthcare providers involved in your care, but only with your consent or as permitted by law.

  • Business Associates: We may share your information with business associates who perform services on our behalf, such as billing, IT support, or administrative services. We require our business associates to protect the confidentiality of your information.

  • Legal Authorities: We may disclose your information to legal authorities if required by law, court order, or government request.

  • Third-Party Service Providers: We may share your information with third-party service providers who help us operate our website or provide other services, such as payment processing or email marketing. We require these providers to protect your information and only use it for the purposes we specify.   

  • With Your Consent: We may share your information with other parties with your explicit consent.

5. Data Security

We take the security of your information seriously and implement reasonable and appropriate safeguards to protect it from unauthorized access, use, or disclosure. These safeguards include physical, technical, and administrative measures. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have certain rights regarding your personal information, which may include:  

  • Access: You may have the right to access and obtain a copy of your personal information.

  • Correction: You may have the right to request that we correct any inaccuracies in your personal information.

  • Deletion: You may have the right to request that we delete your personal information, subject to certain legal limitations.

  • Objection: You may have the right to object to the processing of your personal information.

  • Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information at any time.  

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.  

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law. Your continued use of our Services following the posting of such changes constitutes your acceptance of the revised Privacy Policy.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

Open Therapy

330 King St. Wenatchee, WA 98801

509-433-7419 

James@opentherapy.com

10. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the privacy and security of your Protected Health Information (PHI).